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Support & Help Center

Step-by-step guides, FAQs, and ways to reach our team

How-To Guides

Visual guides for our most complex flows. For shipping, returns, checkout, and file formats, see the FAQs below.

Using the design editor

Upload art, build your layout, and run quality checks. Set product options (material, size, finishing) on the product page before opening the editor. Material help: Materials & use cases (FAQ).

Select "Design Online"

On the product page, choose the Design Online artwork method to launch the canvas editor when you are ready to create or adjust artwork.
Product page with Design Online artwork method selected

Upload artwork (including PDF pages)

Add PNG, JPG, SVG, or PDF files. For PDFs, select the page you want to place on the canvas.
Upload dialog and PDF page selection
Prefer 300 DPI rasters at final print size; vectors stay sharp at any scale.

Arrange objects and layers

Select items to move, resize, rotate, or reorder layers. Use the sidebar for finer controls. The toolbar also supports text and shapes.
Canvas selection handles and layer sidebar

Check DPI and quality warnings

Review DPI, bleed, and safe-area warnings so your file prints as expected.
Quality or DPI warning panel in the editor

Save or add to cart

Save to My designs (signed-in) or add the configured item to your cart to continue shopping.
Save design and add to cart actions

Ordering custom apparel

Configure color and size, choose blank or decorated, set up DTF or embroidery, and add artwork before checkout.

Pick color and size

Select your garment variant from the option dropdowns (for example Color and Size). Apparel uses fixed variant pricing, not square-foot dimensions.
Apparel product page with color and size variant selectors

Choose Order blank or Customize

In the Decoration section, pick Order blank for an undecorated garment, or Customize to add DTF, embroidery, or other decoration offered on that product.
Decoration panel with Order blank and Customize toggle

Set method, size tier, and placement

For each location, choose DTF or embroidery when both are available, select a print or stitch size tier, and pick where the artwork appears (for example left chest or full back). Add multiple placements if needed.
Decoration location controls with method, size tier, and placement
Not sure which method to use? See DTF vs. embroidery (FAQ).

Choose artwork method and add art

Choose how to supply your design: add a logo or text inline, upload production files, design online, work with our design team, or add artwork later. Complete artwork for each placement before adding to cart.
Artwork method cards and inline logo upload on decoration panel
Decorated orders usually include a proof by email before production. See Artwork & proof (FAQ).

Review pricing and add to cart

Confirm the live price breakdown (garment base plus decoration per placement), set quantity, then add to cart and proceed to checkout when ready.
Order summary showing garment and decoration pricing with add to cart

Frequently Asked Questions

Find answers about RS Graphics. Browse guides above or search below — still stuck? Contact us.

Still Need Help?

Can't find what you're looking for? Contact us or submit a detailed quote request.